Frequently asked questions on viewing your InfoSlip

• I can't open my InfoSlip
  You need to install the InfoSlips forMe. viewer. Go to our download page. If you have any difficulty, please complete the online support query form, or phone our help desk (Mon-Fri 8am-5pm - SA local time) and a support consultant will assist you.
• I have forgotten my password for my InfoSlip
  You can reset the password easily yourself, just open your InfoSlip and when prompted for your password, select "I have forgotten my password", enter your Personal User Key (PUK), then enter your new password. If you do not have your PUK then please complete the online support query form, or phone our help desk (Mon-Fri 8am-5pm - SA local time) and a support consultant will assist you.
• When I try to open my InfoSlip I am asked for a Personal User Key (PUK)
  A PUK is a unique number given to each InfoSlips recipient. It allows you to manage your own password for opening your InfoSlips. If you do not have a PUK or have lost your PUK please complete the online support query form, or phone our help desk (Mon-Fri 8am-5pm - SA local time) and a support consultant will assist you.
• I have lost my Personal User Key (PUK), what do I do?
  Please complete the online support query form, or phone our help desk (Mon-Fri 8am-5pm - SA local time) and a support consultant will assist you.
• I get my payslip from Softline VIP, can InfoSlips help me with my support queries directly?
  Unfortunately not, you will need to contact Softline VIP directly as they are your primary support group. You can do this by sending them an email at InfoSupport@VIPPayroll.co.za. Please include as much detail as possible so that they can assist you quickly.
• Do I need to register my Personal User Key (PUK) on the InfoSlips website?
  Registration is optional. Being registered on the website will give you access to resend all your past InfoSlips.
• The email address that my InfoSlips are being sent to is incorrect. Each month I need to phone InfoSlips to have my InfoSlip resent, why is this?
  Your document originator (If you get payslips then this would be your payroll department, if it is a statement, then it will be the company that issues the statement to you) has the incorrect Email address on file for you. You will need to contact them to fix this in the information that they send us each month.
• My Email address has changed, will I still receive my InfoSlips?
  You will need to contact the document originator (If you get payslips then this would be your payroll department, if it is a statement, then it will be the company that issues the statement to you), and ask them to change your Email address.
• I have a question about the content inside of my InfoSlip (for example your nett pay or amount due), can InfoSlips help me?
  Unfortunately not, you will need to contact your document originator (If you get payslips then this would be your payroll department, if it is a statement, then it will be the company that issues the statement to you) directly.
• How do I save my InfoSlip from my email?
  Right click on the attachment, select "SAVE AS", then choose where on your computer you would like to save it. Click SAVE/OK.
• How can I send my InfoSlip file to someone else?
  If your InfoSlip is not PUK protected then you will be able to forward it to someone else like any other attachment. If your InfoSlip is PUK protected (In other words it needs a password to open it) then you will not be able to forward it to someone else without compromising your PUK by giving it to them.
• My InfoSlip is not displaying correctly, some numbers are not showing, can you help?
  You need to adjust a setting in your Internet browser, please complete the online support query form, or phone our help desk (Mon-Fri 8am-5pm - SA local time) and a support consultant will assist you.
• I would like to get access to InfoSlips I received in the past, can I do this?
  Certainly, just fill in our online support request form above and we will contact you. Alternatively if you have an InfoSlips PUK, then you can register on our website. Once registered and signed in, you will have access to all your past InfoSlips.
• My InfoSlip opens in Adobe Reader and just shows 'funny' characters.
  Your InfoSlips are not associated with the InfoSlips ForMe. viewer so they are opening in the incorrect programme. You may need to reinstall the InfoSlips ForMe viewer. Please complete the online support query form, or phone our help desk (Mon-Fri 8am-5pm - SA local time) and a support consultant will assist you.